
08 - The Future of Service Excellence
In this episode of Because It Matters, we take a deep dive into the world of service and innovation
at dormakaba. Our host Wilma Werner is joined by Tony Möwe, the company’s Global Service
Lead, to explore how connectivity and digital solutions are transforming the service landscape.
From predictive maintenance to the role of IoT in access control, Tony shares insights into how
service excellence is shaping the future of building security. Learn how proactive maintenance can
extend the life cycle of products, reduce costs, and ensure uninterrupted operations.
Together, they discuss the challenges and opportunities of providing top-tier service...